Built by founders who faced the same hiring costs
Kingship places pre-vetted professionals with UK and US businesses. Our founders built Kingship after scaling their own ecommerce brands and facing UK hiring costs that were not sustainable. The same model now supports other growing businesses.
How Kingship delivers on your customer experience
Trained before day one
All our staff have prior CS experience and are trained in customer service best practice before starting. You provide your SOPs and brand standards; we make sure they are delivered well.
Coverage built around you
40 hours a week, 8 hours a day, aligned to your time zone. Weekend, extended-hours and 24/7 rotas can be arranged.
Your SLAs come first
Staff will occasionally work beyond 40 hours at no extra charge to keep SLAs on track. If workload keeps growing, we discuss extra support with you.
Replacement guarantee
If a team member is not the right fit, we offer an immediate replacement, at no additional fee.
Absence cover
Staff report any absence directly to Kingship, and we arrange cover so your inbox is never left unattended.
Dedicated Service Delivery Manager
Your SDM checks in with you and with your team member separately, so issues on either side are caught early.
What your team member will do
Your team member works inside your existing helpdesk, inbox and order systems. Responsibilities are confirmed in a role appendix for each placement, and typically include:
Customer contact
- Respond to enquiries across email, live chat, social media and phone
- Resolve complaints within agreed response times
- Provide product, order and service information
- Manage and respond to customer reviews
- Run proactive follow-ups and check-ins
Orders and cases
- Process orders, returns, refunds, exchanges and replacements
- Raise and track courier and delivery claims
- Log every interaction in line with your SOPs
- Escalate cases outside agreed authority
- Flag new scenarios so SOPs can be written
Reporting
- End-of-day or weekly updates in your preferred format
- KPI tracking: response time, resolution rate and customer satisfaction
Onboarding
A simple process, with a dedicated Service Delivery Manager from the first call onwards.
Discovery call
We agree the role, hours, channels, tools and the standards your team member must meet.
Choose your team member
We present vetted candidates with structured profiles for your review.
Kickoff within 48 hours
A call with you, your team member and your SDM. We coordinate system access so your team member is ready on day one.
Ongoing management
Check-ins on days 1, 7, 14 and 30, then weekly staff check-ins, fortnightly client check-ins and a monthly review.
One simple monthly fee
One fee per team member, covering sourcing, training, placement and ongoing management.
- Full-time team member, 40 hours per week (8 hours a day, 5 days a week)
- Hours aligned to your time zone
- Degree-educated, fully CS trained
- Based in our office in Accra, Ghana
- Dedicated Service Delivery Manager
- Absence cover arranged by Kingship
Extended cover
Weekend, extended-hours and 24/7 cover is priced per additional team member.